Frequently Asked Questions
About Custom Furniture Services
Q: Why custom furniture vs ready-made?
A: Custom furniture is designed for your exact space (no wasted inches), matches your millwork finishes perfectly, and integrates technology (power outlets, wireless charging, cable management) seamlessly. Ready-made furniture forces you to adapt your space to standard sizes and rarely matches cabinetry finishes.
Q: Can you match furniture finishes to my existing millwork?
A: Yes, that's our specialty. We use the same veneers, laminates, and lacquer finishes as your cabinetry—ensuring visual continuity. Bring us millwork samples during design, and we'll match grain, color, and sheen perfectly.
Q: How do you integrate technology into furniture?
A: We embed power outlets, USB charging ports, and wireless charging pads into tables and desks. Entertainment consoles include ventilated AV equipment compartments with cable management. Beds can have integrated reading lights and charging stations. All wiring is concealed during fabrication.
Q: What's the warranty on custom furniture?
A: 5 years structural warranty (frame, joints, construction integrity) and 1 year finish warranty (lacquer, veneer, upholstery). Hardware covered for 1 year. Lifetime service support for repairs and refinishing.
Q: Can I see samples before production?
A: Yes. We provide wood/veneer samples, fabric swatches, and finish samples for approval. For complex pieces, we can create scaled mock-ups or visit similar projects to show finish quality before you commit.
Q: How do you handle upholstery fabrics?
A: We source from premium suppliers (Warwick, Kvadrat, Rubelli) and domestic manufacturers. Fabric selection includes durability ratings, color-fastness, and cleaning requirements. For high-use areas, we recommend performance fabrics with stain resistance.
Q: What if furniture doesn't fit through doorways?
A: We measure all access points (doors, elevators, staircases) during design phase. Large pieces are designed with modular assembly—individual components fit through doorways and are assembled on-site. We've never had a piece that couldn't be installed.
Q: Can you repair or refinish existing furniture?
A: Yes, though it's a separate service. We refinish old wooden furniture, reupholster sofas/chairs, and repair structural damage. However, our primary focus is new custom pieces that integrate with your interiors.
Q: How much advance notice do you need?
A: Ideally 6-8 weeks before your desired delivery date. This allows proper design, material sourcing, and fabrication without rushing. Rush orders possible with 15-20% premium for expedited production.
Q: Do you provide furniture for commercial projects?
A: Yes, for boutique hotels, offices, and retail spaces—especially when coordination with architectural millwork is needed. Commercial projects follow the same design process but may require fire-rated materials and commercial-grade upholstery.
